Returning policy

1 Return and exchange of goods

1.1 Returns shall be made in accordance with the laws of the Republic of Lithuania
1.2 The Buyer must send the returned goods by registered mail The registered consignment number must be provided to the Seller no later than 24 hours after dispatch
1.3 If the Buyer wishes to return the faulty product(s), the Buyer may do so within 14 days of the date of delivery of the goods to the Buyer by informing the Seller by email, enclosing photographs or a video of the goods and/or parcel describing the problem
1.4 In the event of a return of the wrong product, the Seller undertakes to replace the product with the correct product In the absence of the required item, the Buyer shall receive a full refund (for the item plus actual shipping costs incurred)
1.5 Where a faulty product is returned, the Seller undertakes to replace the faulty product with an equivalent product or refund the Buyer's money
1.6 The Seller has the right not to accept the Buyer's returns if the goods(s) have been delivered in good quality or the packaging of the goods(s) has been opened
1.7 The Seller shall be entitled not to accept the Buyer's returns if the Buyer fails to comply with the return procedures set out in these Conditions
1.8 If the Buyer has paid for the Goods by means of a gift voucher, the voucher and any additional amount paid (if any) shall be returned
1.9 If the Buyer returns an item purchased at a discount, the amount paid for the item shall be refunded together with the applicable discount

2 Return of quality goods

The return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves, the provisions of Article 6.228, paragraph 1 of the Civil Code of the Republic of Lithuania (hereinafter - CC) ("The consumer has the right, without specifying a reason and incurring costs other than those specified in Article 6.22811 of this Code, within fourteen days to withdraw from a distance contract or a contract concluded off-premises, with the exception of the exceptions provided for in Part 2 of this Article. In the event that the User enters into a sales contract (hereinafter Contract) using only means of communication (remote contract) and therefore cannot use the right established by law to inspect the goods and assess their suitability before concluding the contract, he has the right to refuse the purchase and sale contract by notifying the Seller in writing within 14 (fourteen) days of the goods delivery days. If the Buyer has purchased several goods under one Agreement, he has the right to completely refuse all goods purchased under one Agreement or only some goods purchased under one Agreement. The specified deadline of 14 (fourteen) days for submitting a written request starts counting from the day of handover of the goods(s) to the Buyer or his authorized representative and is not extended or in any way associated with the handover or return of the goods to the Seller or another person for reasons beyond the Seller's control.

3. Purchased quality goods can be returned within 14 days. if:

3.1 the returned item is in its original, neat packaging;
3.2. the product is unused and undamaged;
3.3. the product has not lost its commercial appearance (labels intact, protective films not torn, bags, etc.);
3.4. the returned item is complete with all the documentation attached by the manufacturer;
3.5. when returning the product, the purchase document, warranty card (if it was issued) is provided.

4. Quality goods cannot be returned if they are:
4.1 goods that were manufactured according to the Buyer's individual order or are obviously customized for him;
4.2. Completed rackets and their parts cannot be returned or exchanged according to the buyer's request (e.g. after the buyer chooses the "racquet assembly" service).
4.3. in other cases, when the purchase-sale contract cannot be canceled according to the laws of the Republic of Lithuania.

5. When returning quality goods, the buyer is responsible for:
5.1. packaging of goods
5.2. We may refuse to accept the return of the product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films and violations of transparent packaging that would not interfere with the right to inspect the product.

When returning an e-mail product purchased in the store, we will ask you to submit a free-form written request, indicating detailed order information: order number, date, product, price, delivery date. In the request, you need to specify the account for the refund. If an additional discount was applied to the order during the purchase, and you returned only a part of the goods purchased in one order, we can deduct the amount of the discount from the returned amount. When returning quality goods, the Buyer bears all the transportation costs associated with their return.

6. Product return after purchasing a defective product
Return of the product after purchasing a low-quality product and in other cases, in accordance with the Civil Code of the Republic of Lithuania (Article 6.363, Paragraph 7) and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves. In the event that the reason for returning the product is the purchase of a product of inappropriate quality, we undertake to replace the product of inappropriate quality with a product of suitable quality at our own expense or return the money paid for the product, when the product is of inappropriate quality due to the fault of the manufacturer, i.e. violations, damages caused by improper use by the buyer, unchanged parts, the serial number of the purchased and returned goods match, etc. have not been identified.